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Spotlight
Goodbye Jobs, Hello Skills: The Fundamental Shift Reshaping the Way We Think About Talent
In this article, we explore the fundamental shift reshaping the way leading companies are thinking about talent, and the six pillars of making the shift from a job-based operating model to a skills-based one. We’ll show how this focus can make organizations everywhere more flexible, resilient, and competitive.
AI in Learning and Development: 4 Practical Use Cases That Will Set You Apart
We discuss four use cases of human-centred AI in learning and development, including how L&D teams can use AI as a co-pilot.
Skills-Based Learning: Our 5-Step Blueprint to Make the Shift and Unlock Your Talent
Winning organizations are no longer thinking in terms of fixed roles and responsibilities; instead, they’re shifting to dynamic skills-based operating models to boost agility and resilience to change. Here, we share how the shift can reinvent the way L&D teams create learning experiences.
The Ultimate Guide to LMS Integration
LMS that don't integrate with your tech stack are more hassle than helpful. Here's all you need to know about LMS integration, from benefits to best practices.
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Employee training
Bridging the Skills Gap: 7 Steps To An Employee Development Plan That Works
We discuss employee development plans through a lens of collaborative learning, highlight some benefits, and outline the 7 key steps to a successful plan.
The Ultimate Guide to Starting a Successful Employee Training Program
Launching a new training program isn’t as simple as buying some courses and mandating employee attendance. Companies that enthusiastically push forward without proper planning often suffer from misaligned business goals, overwhelmed L&D departments, and a lack of C-suite buy-in. Any of these could sink your training program as soon as it starts. Here’s what you need to know to get started.
5 Methods for Evaluating Training Programs
Completion rates and number of participants are key elements of your training program—but they don't tell the full story. Let's fill in the missing pieces.
6 Employee Development Plan Examples to Help Your Teams Grow and Thrive
In this article, we share why development plans are critical for professional development, outline six development plan examples you can start leveraging right away, and offer a six-step framework for creating a professional development plan.
The 11-Step Guide to Developing a Great Training Program (Plus 9 Practical Examples)
In this comprehensive guide to developing a training program, we explore what a training program is, our eleven-step overview of the process, and nice common types of training programs that can benefit your organization
UK L&D: 6 Steps to a Great Training Needs Analysis (+ Free Template)
In this article, we will break down how to conduct a training needs analysis in six easy steps. And if you stick around until the end, you’ll hear more about our unique bottom-up spin on the process–plus you can check out our free training needs analysis template!
Customer training
3 Real-Life Customer Education Examples and What They Can Teach Us
We’ve got 3 examples of companies that adopted customer training programs that helped them reduce churn, shorten onboarding, and boost customer satisfaction.
Jumpstart Your Customer Relationships: Free Client Onboarding Checklist
Increase customer loyalty and satisfaction with a stellar onboarding experience. Here's how to do that in 6 steps.
Everything You Need to Know About Customer Education (+ How to Do It)
When done right, customer education can speed up onboarding, decrease support tickets, and so much more.
Want Happy Customers? Invest in Product Education
Targeted product education processes benefit both your clients and employees. Boost engagement, lower churn, and turn clients into product experts.
Digital-first L&D
L&D Master Class Lesson 1: Get Started with Impactful Digital-First Learning in 3 Key Steps
Making the transition to digital-first learning can be bewildering at first. How can you drive transformative learning as you switch from the classroom to hybrid learning? How can you match your learning strategy to solve real business problems? In this first lesson of our L&D master class, David James offers 3 key steps to begin.
L&D Master Class Lesson 2: Our 4-Step Guide to Supporting Learners During Moments of Transition and Adaptation
Forget huge libraries of generic content–the best way to drive better L&D outcomes is to provide the right learning support when people really need it. In lesson two of our L&D master class, David James outlines his four-step guide to supporting learners during moments of transition and adaptation.
L&D Master Class Lesson 3: How to Really Meet Your Learners Where They Are
Trying to remove the question of culture from somebody's development is like trying to remove the egg from a cake. So, how can you design learning experiences that account for what learners are actually expected to do within their roles? David James is here to break down how to meet your learners where they are.
L&D Master Class Lesson 4: How to Work Alongside Subject-Matter Experts to Solve Business Problems
As L&D leaders, we understand the value and importance of engaging subject-matter experts (SMEs) to help create targeted content and solve business problems within our organizations. But getting it right in practice can be tricky. In our fourth lesson of the L&D master class, David James breaks down how to work with SMEs to identify and solve urgent problems.
L&D Master Class Lesson 5: How to Prove Your Impact as a Strategic Business Partner
It's the biggest question facing L&D leaders today: How can you prove the real impact of your learning support? In lesson 5 of our L&D master class, David James breaks down his four-step approach for proving your impact as a strategic business partner.
L&D Master Class Lesson 6: How to Make Your L&D Strategy Future-Proof
These last few years have been a little destabilizing to say the least. So, how can L&D leaders ensure their learning strategies can adjust when the world changes? In this final episode of our L&D master class, David James breaks down how to make our L&D strategies future-proof.
The Learning and Development Podcast
Lively and Disagreeable: A Debate on L&D Strategies With Nick Shackleton-Jones and Guy Wallace
Gabrielle Bayme interviews L&D thought leaders Nick Shackleton-Jones and Guy Wallace about their different approaches to performance consulting in L&D.
Breaking Barriers: Inspirational L&D Stories From Teemu Lilja and Fredrik Peterson Herfindal
As an L&D leader, do you ever feel that you could be achieving more, but you feel trapped by the concrete expectations that your stakeholders harbor? In this L&D Podcast episode, Guy Wallace and David James sit down with Teemu Lilja and Fredrik Peterson Herfindal to speak about their pivot to performance at Swedish telecommunications company, Telia, and how this has led to incredible business impact.
The Bigger Picture: Mirjam Neelen’s 4 Tips on Aligning Stakeholders When Pivoting to Performance L&D
This week, David James and co-host, Guy Wallace, sit down with Mirjam Neelen, Head of Global Learning Design and Learning Sciences at Novartis, about the importance of understanding the bigger picture and her approaches to analysis, design, and stakeholder management.
Guiding L&D Into Uncharted Waters: Leveraging Generative AI With Donald Clark
David James speaks to Donald Clark about ChatGPT and leveraging generative artificial intelligence into your learning and development strategy
Upskill from within
Upskilling: The Key to Organizational Success in a Recession
Upskilling from within boosts employee retention, productivity, and career mobility. Learn how filling workforce skills gaps drives business growth when budgets are tight and time is short.
How to Upskill the Workforce at Different Stages of the Learning Cycle
Truly effective upskilling is a continuous process that extends into different phases of the employee lifecycle. Here's what that looks like in practice.
9 Expert Training Tips to Help Companies Upskill from Within
Upskilling is a key strategy for L&D teams to do more with less. Here are 9 ways to drive stronger business impact with well-designed employee training.
The Employee Mobility Strategy You Need in 2023
A solid employee mobility program proves real L&D impact and boasts multiple benefits for your business, from stronger employee retention and engagement, to lower hiring costs.
Collaborative learning
3 Examples of Collaborative Learning in Top Organizations
What does Collaborative Learning actually look like in practice? We’ve gathered 3 examples to showcase how companies are using Collaborative Learning strategies to improve their onboarding, tech stacks, and L&D organization.
How We Use Peer Learning to Keep Our Company’s Competitive Edge
We don’t just preach the benefits of collaborative learning—we live them.
4 Benefits Of Collaborative Learning, Backed By Science & Psychology
Online training has a lot of great benefits and one major disadvantage: It can be very isolating. Here's a solution.
Why Workplace Collaboration is the Secret Sauce to Higher Retention and Better Business Outcomes
In this article, we dig deeper into the benefits of collaboration and, in particular, explore the links with higher retention and stronger business impact.
Measuring the impact of L&D
Go Beyond Learning Metrics: Our 6-Step Expert Playbook for Proving Your L&D ImpactÂ
It’s no longer enough to just ship courses and hope they make a difference in terms of building skills and solving problems. Learning metrics are a great start to evaluate this. But today, we need to go beyond them to prove our impact. Here’s step one of our six-step playbook for impactful L&D.
Busting L&D Measurement Worries With Kevin M. Yates, Laura Paramoure, and Bonnie Beresford
David James speaks with a panel of three L&D experts about measuring the impact of L&D and the practical steps to make a planned and meaningful impact.
3 Data-Based Ways To Prove Training ROI (+ Free Training ROI Calculator)
It’s not enough to show that your program is helping employees learn new skills. So, how do you put a dollar amount on a training program whose effects seem largely unquantifiable? We've got three ways to put a value on training return on investment–and a free calculator you can use right now.
Upskilling for Success: How AlphaSights Boosted Productivity for 1,500+ EmployeesÂ
As AlphaSights continues to grow rapidly around the world, maximising and scaling employee onboarding and development becomes more crucial than ever. See how they train and upskill their 1,500 team members so that they have everything they need to perform their best.
Accomplishment-Based L&D: An Expert Interview With Carl Binder
In this L&D Podcast episode, David James and co-hose Guy Wallace, sit down with Carl Binder, CEO of The Performance Thinking Network, to speak about his pivot to performance and his accomplishments-based Six Boxes® model.
AI for L&D
AI in Learning and Development: 4 Practical Use Cases That Will Set You Apart
We discuss four use cases of human-centred AI in learning and development, including how L&D teams can use AI as a co-pilot.
Automation, Efficiency, Simplicity: Why 360Learning is Betting Big on AI for L&D
If you’ve been paying attention to the world of AI lately, you’ve heard it all. So, should we in L&D pop the champagne, or sound the alarm? In this article, we show you why we at 360Learning decided the bet big on AI, and how our early investments are already paying dividends through innovations like our new AI-powered question generator: QGen.
Maximizing ROI With AI-Assisted Soft Skills Training for Employees
Unlock employee potential with comprehensive soft skills training to enhance productivity, collaboration, and professional growth, while maximizing overall ROI.
3 Common Concerns Employees Have About AI Ethics and How to Address Them
In this article, we break down three common concerns employees have about AI ethics and how to handle them.
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